Where are the tickets I purchased online?
We emailed your ticket(s) to the email address you provided when you checked out. Please check your email Spam folder to see if your ticket is there. If you still can't find your ticket, then email us at
info@cytsanantonio.org and we will re-send your ticket. You can also stop by the Box Office table when you arrive for the performance, and we will have your name on a list of tickets purchased.
How long is the show?
CYT shows vary in length per production. If the show has the word "Jr." in the title, it will probably last between 1 to 1.5 hours including intermission. Other shows are about 2 to 2.25 hours including intermission.
Are very young children allowed to your show? Can they sit on my lap or do they need a ticket?
We love it families come to the theater together! Lap sitters are welcome but once they can sit on their own (around 2 years old) they will need to purchase their own ticket and sit in their own seat.
Can I change my ticket to a different performance?
In order for us to change your ticket to a different performance, we have to cancel and refund your existing tickets. You can then rebook the tickets for the new performance of choice. For more information, please email our Managing Director at
md@cytsanantonio.org.
I can’t make it to the show. Can I get a refund?
Tickets can be cancelled and refunded up to two weeks prior to opening night of the show.
Someone in my party can’t make it to the show. Can I get their ticket cancelled and refunded?
No. We cannot cancel individual tickets within a transaction.
Is there Wheelchair accessible seating?
Wheelchair accessible seating is available but not listed online. Please email our Managing Director at
md@cytsanantonio.org to request that seating.
